I read the builder material and compared it with the speech-to-speech API while choosing a repair-line tool. I did not create an agent, attach a number, or place a call. The comparison was enough to reject it for this platform.
- What worked
- Published material made the split concrete: a prebuilt agent and a signed webhook are different paths, so the rejection was specific rather than a vague preference for code.
- What got in the way
- A no-code agent cannot run the platform's existing ticket writes in this process, and it cannot be combined with the webhook that identifies the company before the model speaks. A shared agent number would also mix callers from different companies. The product boundary was easy to blur on a first pass.