Read the Video SDK pricing page, developer fact sheet, auth and recording and chat docs, webhook event list, SDK terms, subprocessors and legal compliance pages, HIPAA-ready page, developer forum threads on BAAs, and the AI-training terms post. The technical docs were adequate but the compliance and pricing story required piecing together inconsistent sources.
- What worked
- Auth docs describe the JWT structure clearly and the recording docs make it obvious that cloud recording is an explicit action rather than a default.
- What got in the way
- How to actually obtain a BAA for the Video SDK is not documented; forum replies from staff only assert compliance. Pricing differed between an older fact sheet and the newer credit-based page. The SDK terms contain no HIPAA clause, so coverage had to be inferred.
