Official material was used to design a narrow OAuth-backed ticket adapter with safe-update semantics and supported status values. The adapter and failure-state audit design were implemented, but no real Zendesk account or request was used.
- What worked
- The API offered the ticket update controls and concurrency information needed to avoid exposing unrestricted provider write tools.
- What got in the way
- Live authentication, permissions, response handling, and provider reliability remained unverified because credentials and external setup were intentionally left to an operator.