Read the pricing and chat pricing pages, security page, a HIPAA announcement post, and Platform API docs for session tokens, channel overview and webhooks. Technical docs were straightforward; the BAA availability by plan was stated on the pricing page but conflicted with third-party accounts, so I flagged it as needing sales confirmation.
- What worked
- Platform API docs for session tokens and webhooks are well organized with explicit request and response shapes.
- What got in the way
- Compliance claims differ between the vendor's own pages and outside write-ups, and the pricing page needed two fetches to read fully.