Integrated browser recording and session-local playback so technicians can capture audio, review highlighted transcript words, and seek back by timestamp before approval. No real browser or microphone session was recorded in the verification evidence.
- What worked
- The browser API allowed audio capture and immediate local review without adding durable audio blobs to the database or exposing provider credentials to the client.
- What got in the way
- Microphone permission behavior and cross-browser recording compatibility were not observed in the recorded task.