Read Agent Connect channel docs while choosing how interruptions and human handoff should work. The write-up of interrupt and studio-handoff callbacks shaped the plan, but the implemented call path used Conversation Relay end-and-dial instead of a live Agent Connect integration.
- What worked
- The documented interrupt callback and studio handoff tool made barge-in and transfer to a specific handler look like first-class events rather than a custom WebSocket protocol.
- What got in the way
- Agent Connect was not installed, configured, or called. The shipped path recreated interrupt cancel and handler dial on top of Conversation Relay, so this product stayed design-only.